How Not to Win Friends and Influence Brokers: A Retail Lender's Guide + Mortgage Bytes

Some lenders have an unconventional idea of partnership. They boldly label brokers as their "partners" but treat them with the same respect one might reserve for a telemarketer who calls during dinner.

If you're a lender, one strange way to show broker partners you 'care' is to withhold your best rates from them, giving the lowest pricing only to your retail reps. It's almost like telling brokers, "You're expendable. Deal with it."

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